jilix Privacy Policy – How Your Personal Data Is Collected, Used, and Protected on Our Platform

When you create an account on jilix, we collect the personal information you provide during the registration process, which includes your full name, date of birth, email address, and mobile number. We also collect your preferred payment details when you make a deposit or request a withdrawal, so that transactions can be processed accurately and securely. During your use of the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session activity logs. This technical information helps us maintain platform stability, detect unusual activity, and improve the overall experience for players across the Philippines. We may also collect information about the games you play, the frequency of your sessions, and your transaction history in order to provide you with relevant account support. All information collected is limited to what is necessary for the operation of the platform and the fulfilment of our obligations to you as a registered player. We do not collect sensitive personal information beyond what is required for identity verification and payment processing.

The personal data we collect is used primarily to operate your account, process your deposits and withdrawals, and provide you with access to the games and features available on jilix. We use your contact information to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Your identity and payment details are used to carry out the verification checks required before withdrawals can be processed, in line with standard platform security practices. Technical and behavioural data is used internally to monitor platform performance, identify and resolve technical issues, and improve the responsiveness of the mobile experience for Filipino players. We may use aggregated, anonymised data for internal analytics purposes to understand how players interact with different sections of the platform, but this data cannot be used to identify any individual. jilix does not use your personal data to make automated decisions that would significantly affect your account without human review. If you have questions about how a specific piece of your data is being used, you are welcome to contact us at [email protected] for a clear explanation.

jilix does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with the specific service providers who are directly involved in operating the platform, such as payment processors who handle your deposit and withdrawal transactions, and identity verification services used to confirm your account details. These third-party providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. In certain circumstances, we may be required by law or by a regulatory authority to disclose account information, and in those cases we will comply with the applicable legal obligation. If jilix undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified of any material change to how your data is handled. We do not share your data with advertisers, data brokers, or any organisation outside the scope of platform operations. All data sharing arrangements are reviewed regularly to ensure they remain necessary and proportionate.

jilix applies industry-standard security measures to protect the personal data stored on our platform from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your login credentials and payment details cannot be intercepted during transmission. Access to personal data within our systems is restricted to authorised personnel only, and all staff with access to sensitive data are subject to confidentiality obligations. We conduct regular reviews of our security infrastructure to identify and address potential vulnerabilities before they can be exploited. In the event of a data security incident that affects your personal information, we will notify you promptly and take immediate steps to contain and investigate the issue. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password and not sharing your login details with anyone. If you suspect that your account has been accessed without your authorisation, please contact [email protected] immediately so we can take action to protect your account.

As a registered player on jilix, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information upon request. You also have the right to request corrections to any inaccurate or outdated information in your account, and we will update our records promptly once the correction has been verified. If you wish to have your personal data deleted, you may submit a deletion request to [email protected], and we will process it in accordance with our data retention obligations — some records may need to be retained for a defined period to comply with legal or regulatory requirements. You have the right to object to certain types of data processing, and you may withdraw any consent you have previously given at any time without affecting the lawfulness of processing that took place before the withdrawal. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. All data rights requests should be submitted in writing to [email protected], along with your registered username so we can locate your account records efficiently. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request.

jilix reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform operations, or applicable legal requirements in the Philippines. When we make material changes to this policy, we will update the content of this page and revise the effective date shown at the bottom of the document. We encourage all registered players to review this page periodically so that you remain informed about how your data is being handled. Continued use of the platform after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected]. We will not make changes that reduce your data rights without providing clear notice and, where required, seeking your consent. For any questions about the current version of this policy, the FAQ page provides additional guidance, or you may contact us directly at [email protected].